OneSIM Africa
Terms of Service

These Terms of Service (“Terms”) govern access to and use of the OneSIM Africa website, eSIM products, connectivity packages and related services.

OneSIM Africa (“OneSIM”, “we”, “us” or “our”) is a service operated by:

By purchasing, activating or using a OneSIM product or service, you agree to these Terms, subject to rights that cannot lawfully be excluded under applicable consumer-protection legislation.

OneSIM provides eSIM-based connectivity and related telecommunications products intended to enable customers to access supported mobile-data services in available destinations.

Available packages may differ according to:

• destination;
• supported network;
• data allowance;
• package validity;
• pricing;
• coverage;
• network availability; and
• other package-specific conditions.

Customers should review the relevant package information before purchasing.

It is the customer’s responsibility to ensure that their device:

• supports eSIM technology;
• is compatible with the purchased OneSIM product;
• is not carrier/network locked in a way that prevents eSIM use; and
• satisfies any technical requirements disclosed for the service.

Customers are encouraged to confirm device compatibility before purchasing an eSIM.

When purchasing through OneSIM Africa, customers must provide accurate and complete information required to process the transaction and deliver the service.

An order is subject to successful payment and any applicable fraud, security or technical checks.

The customer is responsible for ensuring that the email address and other contact information supplied during checkout are correct.

Customers must follow the installation and activation instructions provided with their OneSIM product.

An eSIM should not be deleted from a device unless the customer understands the consequences of doing so or has been instructed to do so by OneSIM support.

Activation conditions and validity periods may differ between packages. Customers should therefore review the package-specific information before activation or travel.

Each OneSIM package may have a specified:

• data allowance;
• geographic coverage;
• network availability;
• activation requirement;
• validity period; and
• expiry condition.

Unused data may expire at the end of the applicable validity period unless expressly stated otherwise for a particular product.

The package description displayed at the time of purchase forms an important part of the transaction.

OneSIM may rely on third-party telecommunications networks and roaming/connectivity partners to provide services.

Network coverage, signal strength, speed, availability and quality may therefore vary according to factors including:

• geographic location;
• local network infrastructure;
• network congestion;
• device capabilities;
• local telecommunications operators;
• weather or environmental conditions;
• network maintenance; and
• circumstances outside OneSIM’s reasonable control.

References to coverage in a country or destination do not constitute a guarantee that uninterrupted connectivity will be available at every location within that destination.

Prices applicable to a transaction will be displayed through the OneSIM Africa purchasing process.

Prices may vary by destination, package, data allowance, validity period, promotion or other commercial factors.

Customers are responsible for reviewing the final transaction amount before completing payment.

Payments may be processed through third-party payment providers. Those providers may apply their own terms, security procedures and privacy policies.

OneSIM may periodically provide promotional prices, coupon codes, referral links, partner offers or other incentives.

Unless otherwise stated:

• promotions are valid only during the stated promotional period;
• promotions may be subject to eligibility requirements;
• discounts cannot necessarily be combined;
• promotional benefits have no cash value;
• misuse or manipulation of promotional programmes may result in cancellation of the benefit; and
• OneSIM may amend or discontinue promotions subject to applicable law.

Customers agree to:

• provide accurate information;
• use OneSIM services lawfully;
• follow applicable activation and installation instructions;
• protect eSIM information, QR codes and account credentials;
• avoid interfering with OneSIM systems or networks;
• refrain from fraudulent or abusive use; and
• comply with applicable laws in the countries where the service is used.

Customers may not use OneSIM services:

• unlawfully or fraudulently;
• to interfere with networks, systems or services;
• to gain unauthorised access to systems or accounts;
• in a manner intended to circumvent technical or security restrictions; or
• in any manner that materially harms OneSIM, its suppliers, network partners or other users.

ONE TELECOM may restrict or suspend access where reasonably necessary to protect its systems, customers, suppliers or legal interests, subject to applicable law.

Provision of OneSIM services may involve third-party mobile-network operators, telecommunications providers, technology providers and payment processors.

Some aspects of connectivity are therefore outside ONE TELECOM’s direct control.

Where appropriate, additional third-party terms may apply to particular services.

OneSIM may perform maintenance, updates and modifications necessary to operate or improve its services.

Temporary interruptions may occur because of maintenance, third-party network issues, technical failures or circumstances outside OneSIM’s reasonable control.

Where reasonably practicable, OneSIM will endeavour to minimise disruption to customers.

The OneSIM Africa name, branding, website materials, graphics, written content, software and other intellectual property made available through our services are owned by or licensed to ONE TELECOM or relevant rights holders.

Nothing in these Terms grants users ownership of OneSIM intellectual property.

Users may not reproduce, commercially exploit or misuse protected OneSIM materials without appropriate authorisation.

To the maximum extent permitted by applicable law, ONE TELECOM will not be responsible for losses arising solely from circumstances outside its reasonable control, including failures or interruptions attributable to independent third-party networks.

Nothing in these Terms is intended to exclude or restrict liability or consumer rights where such exclusion or restriction is prohibited by applicable law.

Personal information collected in connection with OneSIM Africa is handled in accordance with the OneSIM Africa Privacy Policy and applicable data-protection legislation, including POPIA.

ONE TELECOM may suspend or terminate access to services where reasonably necessary because of:

• fraudulent activity;
• material misuse;
• unlawful activity;
• security threats;
• material breach of these Terms; or
• legal or regulatory requirements.

Any suspension or termination will remain subject to applicable consumer rights and law.

ONE TELECOM may amend these Terms where reasonably necessary to reflect changes to its services, technology, commercial practices or legal requirements.

Updated Terms will be published on the OneSIM Africa website with an updated effective date where appropriate.

Material changes will be handled in accordance with applicable law.

These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory consumer or other legal protections that may apply to a customer in another jurisdiction.

Questions regarding OneSIM products, transactions or these Terms may be directed to: