OneSIM Africa
Privacy Policy

OneSIM Africa (“OneSIM”, “we”, “us” or “our”) is a service operated by ONE TELECOM, a private company registered in the Republic of South Africa under registration number 2018/042727/07.

ONE TELECOM respects the privacy of its customers, website visitors, partners and other individuals who interact with OneSIM Africa.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit the OneSIM Africa website, purchase or use our eSIM products and services, communicate with us, participate in our promotions, or otherwise interact with OneSIM Africa.

We process personal information in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

For purposes of POPIA, the responsible party for personal information processed through OneSIM Africa is:

Depending on how you interact with OneSIM Africa, we may collect information including:

• your name and surname;
• email address;
• telephone number;
• billing and transaction information;
• products, eSIM packages and destinations purchased;
• order and transaction history;
• information you provide when contacting customer support;
• device and browser information;
• IP address;
• website usage and interaction information;
• referral or partner information;
• marketing preferences;
• information collected through cookies and similar technologies; and
• other information that you voluntarily provide to us.

Where payments are processed by third-party payment providers, OneSIM Africa may not directly receive or retain complete payment-card credentials. Such information may be processed by the applicable payment provider subject to its own privacy and security practices.

We may collect personal information when you:

• visit or use our website;
• purchase an eSIM or data package;
• activate or manage services;
• create or use an account;
• communicate with OneSIM Africa;
• subscribe to marketing communications;
• participate in a promotion, referral or partner programme;
• interact with OneSIM advertisements;
• use links or QR codes associated with campaigns;
• contact customer support; or
• interact with our social-media channels.

Certain technical information may also be collected automatically through cookies, pixels, analytics technologies and similar tools.

We may process personal information to:

• process and fulfil eSIM purchases;
• provide and activate OneSIM services;
• manage customer accounts and orders;
• process transactions and maintain transaction records;
• provide customer support;
• communicate important service information;
• verify, investigate or resolve technical issues;
• improve our website, products and customer experience;
• measure website and campaign performance;
• conduct analytics;
• prevent fraud, misuse and security incidents;
• administer referral, partner and promotional programmes;
• comply with legal and regulatory obligations;
• establish, exercise or defend legal rights;
• send marketing communications where permitted by applicable law; and
• personalise or measure advertising where legally permitted.

OneSIM Africa may use digital advertising, analytics and social-media platforms to promote our services and understand campaign performance.

These may include services provided by platforms such as Meta, Google, TikTok and other technology or advertising providers.

Depending on your consent choices, applicable law and the technologies used, these providers may receive technical or interaction information.

Where electronic direct marketing is conducted, OneSIM Africa will endeavour to comply with POPIA and applicable marketing requirements, including mechanisms for individuals to withdraw consent or opt out where required. POPIA contains specific protections relating to unsolicited electronic communications and direct marketing.

The OneSIM Africa website may use cookies and similar technologies to:

• operate essential website functions;
• remember preferences;
• understand website traffic;
• measure advertising performance;
• identify technical problems;
• improve user experience; and
• support analytics and marketing activities.

Where required, users may be provided with choices concerning non-essential cookies.

Browser settings may also allow users to restrict or delete cookies, although disabling certain cookies may affect website functionality.

We do not sell personal information as a business practice.

We may disclose or make personal information available to appropriate third parties where reasonably necessary to operate OneSIM Africa, including:

• telecommunications and connectivity partners;
• eSIM and technology providers;
• hosting and cloud-service providers;
• payment processors;
• customer-support providers;
• analytics providers;
• advertising and social-media platforms;
• professional advisers;
• contractors and service providers; and
• regulatory, governmental or law-enforcement authorities where disclosure is legally required.

Service providers should process information only for authorised purposes and subject to appropriate contractual, security and confidentiality requirements where applicable.

OneSIM Africa provides connectivity services internationally and may use service providers or technology infrastructure located outside South Africa.

As a result, personal information may in certain circumstances be processed or stored outside South Africa.

Where international transfers occur, ONE TELECOM will take reasonable steps to ensure that such transfers are handled in accordance with POPIA and applicable data-protection requirements.

Certain categories of international processing involving special personal information or children’s information may trigger additional POPIA requirements.

We take reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet transmission, electronic storage system or information-security system can be guaranteed to be completely secure.

Where a security compromise involving personal information occurs, ONE TELECOM will address the incident in accordance with applicable legal requirements.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business and transaction records, resolving disputes, preventing fraud and complying with legal obligations.

Information that is no longer required will be deleted, destroyed, de-identified or otherwise handled in accordance with applicable requirements.

Subject to POPIA and other applicable laws, you may have rights concerning your personal information, including rights to:

• request access to certain personal information held about you;
• request correction or updating of inaccurate information;
• request deletion or destruction where legally applicable;
• object to certain processing;
• withdraw consent where processing depends upon consent; and
• object to or unsubscribe from certain direct-marketing communications.

We may need to verify your identity before processing certain privacy requests.

OneSIM Africa’s commercial services are not intended to unlawfully collect or process children’s personal information.

Where children’s personal information is processed, ONE TELECOM will endeavour to comply with POPIA and other applicable legal requirements governing such processing.

The OneSIM Africa website may contain links to websites, applications or services operated by third parties.

ONE TELECOM does not control the privacy practices of independent third parties. Users should review the privacy notices of those services before providing personal information to them.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The updated version will be published on the OneSIM Africa website with an updated effective date where appropriate.

Questions, concerns or requests concerning this Privacy Policy or the processing of personal information may be directed to: