Find your eSIM, install it, or get help with your account and purchase.
Use the installation button on the same phone, scan a QR code, or enter your details manually.
View installation steps →Confirm eSIM support and network unlock for your exact model and region before purchasing.
Check compatibility →Open each purchased unit’s QR and details. Use the page controls to find older purchases.
Open My eSIMs →Review orders and customer details, or return to your wallet.
Open your account →Where required for your purchase, identity verification must be approved before checkout can proceed. Follow the verification prompt and return to your preserved checkout. Do not send identity documents to the general support inbox unless support provides an approved secure process.
Wallet funding and eSIM purchases use separate checkouts. Complete one first, or use the cart’s remove-and-switch action. That action explains which unpaid cart items will be removed. Adding a wallet top-up to your cart does not credit your wallet.
Read the individual package’s validity and activation rules. Some plans start when they connect to an eligible network; other activation rules may apply. Installing a profile does not always mean the plan is already active.
Check the order in My Account and your confirmation email. Do not place duplicate orders. Send support your order number, approximate purchase time and error message so we can check the payment and provisioning status.
Contact support with the order number and reason. Installation, usage and the applicable consumer rights affect the assessment. Deleting an eSIM from your phone or account does not request a refund.
